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843-933-4045

Located in South Carolina

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843-933-4045

CTA Rack and pinion Seal set up with cat and pete

Rich I want to Thank You for the Rack and Pinion that I purchased.

Quality workmanship as well as Outstanding Tech. support over the phone,

Fast and easy shipping all at a very reasonable price!

a very satisfied customer

Shane

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I thank you for the core refund; it's a great bonus!

More importantly, thank you for delivering, beyond expectations,

on your internet promise. Most companies seem to have big promises

and fall short on delivering customer satisfaction.

Numbers also tell the story…

my mechanic who installed the Rack and Pinion originally quoted me a price of $600

then revised it to $470 after I said I could do much better ordering off the internet.

Delivered price: $182.50! plus installation labor….NOT BAD!!

Thank you!

Bob H.

Westport, MA

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Comments :

Thank You so much. Contacted by phone and they walked me through each thing

I needed to look for before purchasing. I had previously bought one off of ebay

and it was not at all as described.

Very Very fast shipping and an awesome rack, so smooth.

The car handles great now.

Thank you again. Will indeed buy from you again.

 

George N.

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You are great. Thanks for the outstanding work and service .. Merry Christmas

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Rich, thanks again for making this transaction painless.

It was a great demo for my students and you got plenty of 'street cred' from me.

We did the complete removal and install as a class.

I found it so much more informational for a show and tell of actual replacement,

rather than some power point slides. It worked out perfect. Have an awesome holiday!

Jon

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Thank you and Merry Christmas. I have bookmarked your site

and will not hesitate doing business with you in the future.

Sandee

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Comments :

Thanks so much Rich for being such a great person and company to deal with.

You are awesome and will always come back to you if we need anything else.

thank you again.

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Good afternoon Richard,

Thank you for your communication. I must say we had a very positive experience

with your service and we appreciate helping us each step of the way.

We will be sure to recommend Rack Doctor to our family and friends.

I appreciate you following up regarding the refund.

Thank you so much!

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Hello, Richard! I was very pleased with the service you provided, and I will definitely refer you and your company to my friends and acquaintances. Thanks for the excellent service. Respectfully, James P.

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Received our refund via pay pal. Thank you for your

great service and quick turnaround.  

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Hello Richard,

 

The rebuilt Rack I received was of the highest quality and fit the car (vintage BMW) perfectly. With the new Rack and tie rod ends, steering is excellent again. Your prices are reasonable, your service is prompt, and I like your personal approach. I won't have to re-rack this car again, but I would definitely recommend the Rack Doctor to others. It is a quality driven business.

Thanks,

Bill T Salt Lake City

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Thanks Rich! It was a pleasure doing business with you as well.  

The new Rack is running great and the car is a total blast to drive!  

I will definitely say good things about you!

Mike

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Thanks so much Richard for the great service!

Best regards, Mark

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Thanks for the quick refund and the GREAT product!

My Legend's steering feels Legen-dary!

It is so nice there are people who still care.

I was screwed over by XXXXXX Steering here in fort lauderdale

trying to deal with locals. All I got was hassle, a language

barrier and worst of all, a crappily rebuilt rack!

I am glad there are folks like you in this country to go to!

Folks who still care about craftsmanship and customer service!

Thank you again!

todd

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The Rack and Pinion was a great fit, thanks allot

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Hello Rich,

Everything went well, Rack seems to be working nicely,

thanks for getting the rack shipped out as promised

and the quick credit for the returned core.

Thanks Nick

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It was my pleasure. Thanks for the prompt service.

I will definitely be recommending your company.

Preston M.

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Awesome thanks a lot!

Overall very satisfied with the Rack Doctor service,

quick shipping and flawless parts delivered. Very easy transaction

would not hesitate to do business with you in the future.

Thanks again

JJ

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Very pleased with my new rack and your staff is very easy to talk to with questions.

I will be calling the Rack Doctor for all my rack and pinions in the future.

thank you for everything.

Rob Y.

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Richard

I’m very happy with your service. My brother put on the part for me. My car is handling so much better now.  

Thank you for your thorough instructions and your excellent, trustworthy service.  

Karen W

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Thank you so much.

Rack Feels AWESOME, so much more of a tight feel to everything.

Patrick R

95 BMW M3

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Yes, I have been pleased with this transaction. This was convenient and ultimately less expensive way to get this car in order. In the future, if there is an opportunity I will recommend your company.

thanks for the excellent service,

Vince

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Thank you very much!

We were very impressed with the rack! It's doing a great job on the car as we speak.

If I ever have to do another rack, or have a chance to recommend a friend,

I will certainly recommend your company!

Thanks and take care.

Andrew M.

'01 330xi

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Richard,

I will definitely leave positive feedback for you. It was a smooth transaction and the rack is working great. Thanks again...

Tracy

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Thank you so much for an affordable, convenient, and courteous service! i will definitely leave feedback and my recommendations!

lee

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Rich: The Rack and Pinion went back into my Mazda pickup very easily and is working great.

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Thank you, Richard. Doing business with you was an outright pleasure. I will be recommending Rack Doctor on every suitable occasion.

Best Rick

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Thanks excellent service!! I will keep you in mind next rack I need

Thanks LT

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Thank you Richard, I really appreciate your business.

Omero R.

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I found your service to be extremely convenient and trustful.

I would definitely buy again and recommend your services to anyone in need of

a Rack and Pinion

 

Jose G.

 

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Dear Richard,

It was a pleasure doing business with you. My mechanic who does 'side-jobs' at his home installed the steering unit and was given pertinent printouts from your website.

I asked him to check you out and consider doing business with you.

Thank you very much.

 

David L

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I purchased a Rack and Pinion last month and had no problem having it installed.

It works great!!! I appreciate the fast shipping and refund on the core return.

I will recommend the Rack Doctor to all my friends.

 

Jim F.

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Thanks so much! I will definitely keep you in mind for any future needs.

 

Terry H.

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Thanks again Rich!

I will definitely recommend you to others.

-Josh

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Hi Richard, just wanted to thank you for the service you provide.

I would refer you first to anyone in need of a rack & pinion unit. Your company is

first rate

Sincerely, Ben

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Comments : Excellent service. Rack for sienna shipped

quickly. price was right. Thanks

 

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Thanks! So far so good! The steering is a little tight but much better than it was, and of course saved some big $.  

 

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Great service.

You saved me a lot of money on parts.

I did labor.

Thank you

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Thank you, Richard!

Great job and a pleasure to do business with you!

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Rich,

Good morning, i wanted to thank you for the quick shipment of the steering rack,

I was able to install it with no issues.Works great.

I had an alignment this morning, so it feels even better.

Thanks again for a great product.

Nathan F.

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Thank you very much. I am very satisfied with your product. My car rides very smoothly.  

Take care and have a nice day.

 

Satisfied Customer

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RICH/RACK DOCTOR.

I JUST WANTED TO THANK YOU FOR YOUR GOOD SERVICE, PRODUCT AND

THE LOWEST PRICING I FOUND ANYWHERE!

SPEEDY DELIVERY! AND DETAILED INFO ON WHAT TO DO BEFORE INSTALLING THE RACK TO INSURE I WOULDN'T HAVE ANY FUTURE ISSUE'S. FINALLY REFUNDING MY CORE CHARGE PROMPTLY AFTER YOU RECEIVED IT. THANK YOU!

 

FYI I WORK FOR A USED AUTO PARTS RECYCLING FACILITY "JUNKYARD" WHERE I HAD A RACK ALREADY PULLED AND COULD HAVE GOT IT FOR NO CHARGE. BUT DECIDED TO GO WITH YOUR REBUILD AFTER RESEARCHING/THINKING ABOUT THE TIME, LABOR AND MONEY I WOULD LOSE IF OUR USED RACK WAS NO GOOD. EVERYTHING WORKED OUT GOOD! ONCE AGAIN THANK YOU! D.Mc. Forsyth, Ga.

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Good morning Richard.  

Yes, my experience with the Rack Doctor was a very pleasant one.  

Your company has been nothing but helpful and professional.  

Thank you again. I will be using your company again!!!!

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Good morning Richard. Yes, my experience with the Rack Doctor was a very pleasant one.  Your company has been nothing but helpful and professional. Thank you again. I will be using your company again!!!!

 

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I am very pleased with the new rack and your business practices

not to mention a VERY competitive price for the product.

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Richard,

Thank you very much for the great product and service.

I will definitely recommend and do business with you in the future for any rack need.

Best Regards,

Tony C.

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Comments : Richard

Wanted to say thank you for the great service.

The unit that I received looked new, not remanufactured.

Shipping was very quick for me to get in Canada.

Install went in without a problem,

my son was very happy to have his car back on the road.

Thanks again for a great job!

Tom C.

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Richard,

Just a note to say that e46 ZHP rack in my '99 BMW M3 is simply sublime.  

Very cliché, but it's the way BMW should have built it in the first place.  

It's perfect on the street and very good on the track.  

I think the linear travel is the biggest difference.

While it is a street car, I don't daily drive it much.  

After sitting for 2-3 weeks, the specialness of the steering feel is very noticeable.

On the track, I don't even think about it which is as it should be.

-Mike

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I just wanted to thank you for your great service. You saved me $500.00.

My mechanic was impressed with the quality of the part and the price.

Everything was a smooth and fast transaction. Even the price of the core was much

cheaper than others.

Again Thank You!

Leeta H.

P.S. I will be telling others about you.

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The new steering gear is working well. I will recommend your service to my friends.

Thank you.

Greg G.

 

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Thanks for good service and good product-will use Rack Doctor again if needed.

good vendor-I recommend them as an excellent rebuilder with very good prices.

Henry P

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Richard,

I am not sure if there is an option on the web site to leave feedback, so I just sent it by email:

This was just a great transaction. Fast delivery and fast and easy refund for the core.

The rack works like a charm and I can enjoy driving my BMW again for little money

Thanks again,

Peter

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It was a pleasure doing business with you. It was a great experience,

your company is top notch in my opinion.

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Hi Rich,

It was a pleasure doing business with you. The part worked well and the overall transaction was a breeze.

I'll certainly contact you again for my future needs and recommend you to my friends.

Regards,

Erdy

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Mr. Richard

Thanks for my refund, the shipping and the refund were really fast. Your service is great.

Of course I will recommend your service.

Thanks again

Laura B.

 

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Everything is all good. Very good service and will recommend you guys.

Thank you!

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Richard,

Thank you. Everything went fine and it's nice to have a truck that finally steers right.

The whole process was simple and quick, from ordering to installation to returning.

Thanks again,

R,

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Just want to tell everyone that Rack Doctor is the best place to get your parts they are fast at shipping and the parts are great and they work and look just like a brand new one.

Jim w.

Albertville

Alabama

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Thank you. The shop that does my work was very impressed with quality and price.

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Excellent product. Fit perfectly. Came on time. Couldn't be happier.

I have already told someone else with a similar van to buy from here. They won't be sorry.

Thanks,

Leonard

 

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Hello Rich,

It was my pleasure to do business with you. Your company shipped my part immediately and I received it very quickly.

I had my mechanic install it and it is working great - my steering is smooth and responsive now.

And when I returned it, you have refunded my core deposit promptly.

I will refer you anytime, however I hope not to have to use you again for a while!! LOL :)))))

Thank you!

Peter S.

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Comments : I had a good experience with the first rack & pinion I bought from the Rack Doctor

for my Toyota Sienna. I just ordered another for my old Lexus that needs a rack and pinion replacement also.

Rich also answered a question I had about the unit I received very promptly and I was able to finish the installation quickly.

Thanks again.

Ruben P.

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Comments : Hi Richard

Thank you so much for speedy service. I am very happy there businesses like yours still a around, I would recommend you to all of my friends thanks again.

 

Hafid

 

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Hi Richard,

I've never dealt with a company so dedicated to customer service!

I truly appreciate the opportunity to do business with your company.

I will definitely recommend you to anyone I know that is need of steering work.

I'm so glad that there are still companies out there like yours that people can trust.

Thanks again Richard I really appreciate it!

-Chris F.

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So the car is just like new again. Again thank you so much for your help on this task.  

I have enjoyed doing business with you and like I said before,

I will be recommending you to everyone I know in need of a new rack and pinion.

And of course should I ever need another one on another vehicle I know where to go.  

Oh and I did send the core back over the weekend. Thanks again!!!

Sincerely,

John J.

 

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Hi Rich,

Thanks for the great job on the Rack and Pinion unit you sent me.  

I just finished installing it and cleaning out the pump and purging the lines yesterday.  

The car drives so much better. It is like a new car now (except for the rest of the car).

Thanks also for the fast refund on the core unit.  

Have a great day and I will certainly remember you if I hear of anyone who need this service.

Thanks again.

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Thanks for making this experience very easy and pleasant.

I will definitely keep you in mind for future business and will make recommendation to others.

All the best,

Sahand

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Thank you very much for a the update and a great experience.

I wish more outfits did business like this. Quick easy simple direct..

For what it's worth I HIGHLY recommend your service.

CAL

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Thank you for making the dreadful purchase of a rack easy and shipping quickly. I have and will continue to tell others about your business.

Liz

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Hi Rich,

I finally got the time to install the rack in my son's 240 SX. The unit works fine at this point. I took it for a short ride and checked it afterwards. Although it started raining, I didn't see any leaks. Hopefully it will remain that way.

 

Here's a little info for you. First, your assistance over the phone, your emails, instructions, tips, delivery, packaging and core return process is the best I have seen. I sold my auto repair business many years ago, but I remain active with it as a hobby. I can truly say it has been a pleasure working with you.

I will certainly use your services again and will readily refer others to you.

Thanks for a great experience,

Mike G.

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Comments : Thank you so much for the speedy way you conducted business with me!

I wish all my transactions with any online business was that smooth! I will definitely keep you in mind, and recommend you to any of my friends and family members who need your services. Thank you again, I so appreciate the way you do business!

 

Nelda W.

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Thank you it works great and doing business with you was a pleasure. If you need referrals

please put me on your list or i can go to your website and leave feedback

Thank You

Kelly P

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Hey Richard,

What are you people doing? I called today, at about 3:15 PM to ask a question about your company and about the rack that I needed for my 1997 Bonneville. You told me that you would not lie and that you were a little behind and that it would not ship until the first of the next week. I thought that acceptable.

 

At about 7:20 PM I logged into my e-mail and noticed a contact from you and opened it. IT WAS A SHIPPING NOTICE and a FedX tracking number. I followed the link to FedX tracking and it showed the rack was picked up at your location at 4:55 PM TODAY!

 

I reasoned that you must have had the part already and did not need to rebuild it. Then you just SHIPPED less than 2 hours after I ordered!

 

So.... What are you people trying to do? Make every other on-line buying service look bad? There are tens of thousands of internet shopping and buying sites, and you just blew every one of them out of the water!

 

Are you trying to give your customers the best possible service? Or are you just madmen running around the internet creating more business by being the best at what you do?

 

Do you really think that you impressed me? Well, YEAH!!!!

 

Thank you. I'll be able to install the rack and have the car for the holidays.

Tom M. Wellsville, OH

 

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Thank you very, very much. I will definitely recommend you.

Thanks,

Heather

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I got my rack in and aligned...It is excellently weighted and gives a great response. I thank you for your great customer service and working with me.

Cheers,

Jeremy

 

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The new is working great! Thanks for the core refund.

I will definitely recommend you to all my friends.

 

Thanks

Tom

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Excellent service!!! Was amazed how quickly and simply process was and would recommend your company

Don

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Hey Rich,

Thanks for the great service.

This is the second rack I purchased and couldn’t ask for more.

Bruce

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Thanks. Worked out great. I passed your name onto my mechanic. I've been using him for fifteen years. I'll tell others too. You seem to run a good business.

Thanks for your help

Thanks

Jeff B.

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Thank you very much and I will work on may be some business with you and my customers.

I am the owner of the J. Luxury Auto since 1996,

Was pleasure doing business with you.

Jack

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Dear Richard,

Your service was flawless. Thank you very much.

Lorin Birch

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Thank you for you call as well as your professional email.

I look forward to doing business with you

in the future.

Milton

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Thanks Richard, it was great doing business with you with your very competitive prices, very good customer service and fast shipping/responses

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Thank you for the prompt refund. Doing business with you has been a pleasure. I am telling people of your outstanding product and service.

Thanks again,

John

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Richard,

 

Got the right part in a very timely fashion and the core return/refund system worked out fine as well, no leaks or anomalies so far with the rebuilt unit, will certainly recommend Rack Doctor based on the (good) observations so far. Regards,

 

Charlie E.

 

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Thanks, I am very pleased with your product and awesome service.

David L.

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Comments : It is so nice to find a reputable company like yours. Your service was great and the product exactly what I needed. I will most certainly recommend you to others

Thanks for a great experience

Vickie Smith

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Thank you Rich.

Really appreciate your service. Prompt shipping, detailed instructions and core refund.

Regards,

Amit Kulkarni

Houston, TX

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Thank you very much. It was and has been a great experience doing business with you. I will recommend you to anyone I hear or know of needing a rack and I will do the same if I need any other racks myself. Thank you again,

Doug Gilbert

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Thank you for your prompt service.

 

Vernie C.

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Thank you Richard. I will let others to know about your services.

Thanks and great success in your business!!

William M.

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Hi Richard,

Went in great, the product was as stated and everything is working properly. Test drove the Toyota van over some mountain roads to check out the handling before giving it back to the wife. More than happy with your company will use you again if needed and will recommend to anyone who needs a Rack and Pinion.

Thanks,

James

 

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Comments : Thanks so much for the expertise in helping me select a good Rack. Everything you said was correct. And I did what you advised, and it worked. So again thank you very much for your professionalism.

John & Lilly  

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Finding your website is a GodSend.

You answered all my questions. The savings is amazing, and the speedy service is greatly appreciated. You can be sure that I will be recommending you to all my friends and family.

Thank so much.

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Thanks Richard,

 

So far so good on the rack. I will let the know on the message board about my great experience with you.

 

Thanks Again!

Kane

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Richard,

 

Thank you very much for everything!  It certainly was a pleasure from beginning to end!  

 

Vielen Dank!  

Ralph

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Hi Rich,

My little car is all better now, thank you so much for such speedy service.  I will ship back my core tomorrow. The shop was really impressed with the price... they are going to keep you in mind, as will I if I ever hear of someone needing a rack.

Thanks again,

you Rock!

Jamie L.

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RICH

I AM SO GLAD THERE BUSINESSES LIKE YOURS AROUND. I WILL REMEMBER YOU, AND I WILL SURELY RECOMMEND YOU TO FRIENDS AND FAMILY.

THANKS FOR YOUR PROMPT SHIPMENT

LG  

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Hey Rich

I had a great experience. Thank you so much. I have your info to my mechanic shop so they could use you for future steering racks. Thanks again!

Justin G.

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Richard,

I just wanted to let you know I appreciate your prompt service. You shipped my rack right a way which allowed me to get my daughters car running again which she needs for work. Your product was as advertized and I have had no issues with the rack. Your pricing is excellent. I will definitely use you again if the need arises.

 

Thank You

Rich L

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Thank you this was very successful i apreciate your prompt response in sending the rack and in refunding the core deposit i would recommend this to anyone..

 

lynda w.

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Thanks! great service...keep up the good work.

 

Reman rack is working stellar.

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Thanks for the great service we received with your company. All transactions were very smooth and shipment was extremely fast. We appreciate your attention to quality service. I will highly recommend your company to others.

 

Thanks,

Lisa

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Richard,

Thanks for the quick shipping and prompt core refund. Your rebuilt rack appears to be working well. Steering is smooth and quiet, no leaks. The affordable price really helped me out keeping the repair cost down.

 

Regards

Robert

 

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Comments : I thought my rack was bad in my 2001 Caravan because of a terrible knocking noise. I found out this was a different problem but I got excellent service from your company and the new rack did tighten the steering up. The rack I got from you was boxed very well and arrived in excellent condition. If I need another rack in the future I will buy from you. Thanks, George

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Comments : Richard, I want to thank you for everything, from the easy to use website, easy payment options and definitely for the quick delivery. I will make sure to tell all of my friends to contact you when they are in need of a rack & pinion. Again, thank you.

 

Joseph N.

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Richard,

It was a pleasure doing business with you. You provide great, professional service and I'll be certain to pass that along and recommend your company.

 

Thank you,

Adam F

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Rich you are one in a million. The complete process from talking to you on the phone, ordering a rack, paying an amazingly competitive price, and receiving fast delivery, the quality of the part, specific tips and instructions for installation, and finally a refund of the core deposit in record time has been THE  most satisfactory transaction I have EVER had over the internet as well among the very best of those I have had in person and I've been around for over 71 years. You are the type of person that I would like to shake hands with for your honesty and integrity.

 

Andy

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Just wanted to thank you for the quick response. The turnaround time was excellent and account credited fully for the core return. It's been over a year since installation and my camry steering is still nice and tight like new.

patrick H.

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BMW 325I UPGRADE SWAP

Hi Richard Great news, I completed the swap yesterday and the results are fantastic! Much better feel in the steering wheel! I have to get it in for an alignment, but I got it very close and was able to take it for a nice road test. Wow! I am so glad that I did that. My wife doesn’t think much of the new feel, but then she never drove it much anyway . So I will get the old one back to you ASAP. Are there any forum discussions going on where you would like to post some feedback about this rack? I’d be happy to do so.

Best regards,

David W

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Hi Richard I would like to thank you for your help and for your speed in sending me a rack of opinion for my truck. Your service was excellent and I appreciate all the help you gave me. I will be recommending you to all of my friends.

Thank again

Castella

 

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I just received my core deposit. Everything went great. I was able to have my toyota dealer use the rack I purchased from the Rack Doctor. They were really good about it. I saved at least $600. My only suggestion is to pre-pay the return shipping for the core. I could have save another 20 dollars,

DA-Eugene, Or

(OK to use this comment)

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Thank you for refunded my deposit. Yes I will call you when I need car parts.

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Thank you, Rick. Your service is top-notch! Thanks again! You obviously recognize the importance in quality customer service to the success of your business!  

Best wishes,

 

Mary W.

 

It was a pleasure doing business with you and I look forward to doing more business in the future. I was very pleased with the condition of the Rack and pinion. I will definitely will pass the word around because I'm Very Pleased. Thanks Again.

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Would highly recommend to any one who needs rack and pinion. 1997 Honda Civic is driving like new. Super fast shipping and quick refund on the core. Thanks Richard.

 

Ed

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Thank you. It was a good purchasing experience and I thank you for the prompt core refund.

Helena R.

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Richard, Thanks for everything. Could not have gone more smoothly and you saved me a bunch of money.

 

Sean C

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Thank you Rich it was a pleasure to deal with you

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Good morning Richard, I am very happy with your service and was impressed with rack and pinion which came out in great condition when it came out of package. The price was unbeatable and affordable. If I know someone who is in need of rack and pinion - I will recommend them to you I am driving with new rack and pinion where the steering is smooth and quiet

 

Bruce B.

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What a pleasure to do business with. Your company went above and beyond!!!! I will be glad to tell everyone about you and being a 1st class company!!! You sure put your customers 1st. Thank you and I should be back on the road today!!!

 

Cheri L.

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Thanks for the great service and product. Will be doing business in the future

Larry R.

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Richard-Thank you for the prompt, efficient service! I purchased the rack and pinion for my Toyota van and had it installed by a mechanic. They were very impressed with the product. Also, shipping was fast, your response to emails is great, and the core deposit was refunded in no time.  

 

Thank you for providing automotive care that can be trusted! Sincerely,

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Richard-Thank you for the prompt, efficient service! I purchased the rack and pinion for my van and had it installed by a mechanic. They were very impressed with the product. Also, shipping was fast, your response to emails is great, and the core deposit was refunded in no time. Thank you for providing automotive care that can be trusted!Sincerely,

Amy W.

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I want to Thank Rich at Rack Doctor who assisted me in getting a well-built rack and pinion for my jaguar xk8 and it made a great deal of a difference. His service and Quality was the best along with getting me back my core exchange refund was fast and I now have a place to send all my friends and future needs again Rich thank you very much now as well into the future. Harrington

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Thank you Richard. Perhaps the Aamco will use you for other customers. The mechanic who installed it commented that it seemed well made. Also, If I hear of anyone needing a rack, I will certainly recommend your company. Happy Holidays,  

Jerrold H.

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Hi Rich, Just wanted to thank you again for the 1997 Toyota Camry rack you provided. The rack was outstanding. I appreciate your quick service and quality product. Have a great holiday!  

John M.

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Yes, absolutely satisfied. I'm very happy with the transaction. If I ever need another one any of my cars, I'll certainly call you.  

-mike

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Thank you Richard, It’s been a pleasure doing business with you. Best regards, Luis

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Thank You Richard I was really pleased with you and your business. The part was clean and easy to put on again thank you.  

Jo-Ann M.

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I called Richard the week of SEMA, and the folks at the Rack Doctor were in the middle of preparing for the show. He was able to pull a few strings and get my 2005 VW Jetta Rack shipped within 2 days. I was very impressed with shipping, quality of the finished rack, and how quick my Core was refunded. I have already recommended Rack Doctor to everyone I know.

 

Thanks guys,

James

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Thank again for your professional and prompt turnaround. My Toyota is ripping up the road again. I pray that my patronage to your business is seldom used but always available. I even told my mechanic about you after he couldn't touch your unbelievable price. He now believes after he saw the receipt.

 

Marty M.

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Comments : I wanted to pass along a BIG thank you for the tremendous savings I received by ordering a rack and pinion from you. Your company is everything you said it was. Prompt, courteous and professional service is what you get along with a quick turnaround. I would encourage anybody in this day and age to confidently patronize "The Rack Doctor" for all of your steering needs.

 

Sincerely

Reverend M  

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Just wanted to say thank you for a great transaction and a very quick core refund. You couldn't have made it easier. The unit was top notch and performs like it is brand new. It looked straight out of the factory. I can't believe it! I will be telling everyone about you.

 

Thanks.

Kristian

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Thanks a lot for your great service and product.

Mike

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Thank you! Pleasure doing business with you.

 

Sent from my iPhone

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everything was great I will for sure us this company in the future.

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Thanks Rich, it was a pleasure dealing with you and I appreciate your effort in accommodating my request. I have already recommended you to my mechanic and other friends with bimmers.

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I wanted to thank you again. Your company has restored my faith in on-line shopping again. Calling you at 0100 in the morning (your time) and actually having you answer was a surprise to me. I am a Shade tree Mechanic at best and had struggled with getting that rack out all day. You took the time to walk me through it and reassured me. You even called me back twice to make sure it was going. Even with the great price, I would of paid double for the customer service alone. Thanks again for everything.    

Jack W.

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I received the core refund. Your part saved me about $200 off my repair. Nice doing business with you.

 

Regards, Chris (Sent from my iPhone)

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Richard,

Thank you. The gear and the service was great.

 

I'll certainly be doing business with you again

.Rich

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Doing business with Rack Doctor LLC was fast, easy, and safe!! Thank you Richard.

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Rich,

It was a pleasure doing business with you, fast, easy and no hassle!

When I found your place on the web I was a bit skeptical, but I ordered anyway.

Now I know better and I will definitely use you again if the need arises (I hope it doesn't, it was a bear to replace! )

Thanks again for providing a quality product at a spectacular price!

 

Bill

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Thanks for the core refund notice! I'm very pleased with how everything went and I've already recommended your establishment to 3 other people I know in need of racks in their cars! Everything went great!

Take care,

Tim B.

1991 BMW 318is

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Richard,

 

I am more than satisfied. I think your service is excellent - you offer the best value I could find, particularly given the extra steps you take to assist the customer, such as the installation advice you provided.

Your timely response to questions is also commendable and not common these days.

I certainly will do business with you if the opportunity ever arises again, and I would recommend your company to anyone.

 

Thanks,

Byron H

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Great,Thanks Richard,

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Thank you for your service. I will definitely pass the word.

 

Keith

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I am 100% happy. It's was a pleasure, and I will keep you in my mind, if anyone I know need a stering.

 

_________________________________

 

Comments : Based on my most recent procurement experience, Rack Doctor is an A+ Supplier in a mostly predatory consumer market place.

 

Everything as advertised:

* A competitive product at better than competitor price.

* Responsive knowledgeable customer support

* Prompt product delivery and return core refund processing

 

It doesn't get any better than that.

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Comments : Recently purchased a rack for my 2002 Seville. Arrived promptly, unit was in great shape, received refund back within days of shipping core. Was emailed a list of very helpful documents. Thanks for the A+ service and super low price!

 

Anthony N.

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Comments : I would like to thank the Rack Doctor for the fast delivery and the correct application for my daughters car.

They understand no father wants to worry about his daughters car!!!!!!!!!!!

Thank You!!!!!!!!!!!

Darren B.

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Just want to take a moment to thank you the easy and affordable rack and pinion.

The mechanic did not want to believe me when I told him how much I paid for until I showed the invoice.

 

Thanks again!

Gyula C.

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Richard,

I received my core deposit thank you. I will defiantly let others know about your business should they need parts

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Thank you. The rack works great and shows how worn mine was. I will pass the word on about your business and my great experience in work with the Rack doctor. Thank you again.

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I would recommend u guys to anyone. Thank you

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Rich, thank you for your e-mail. I had a good experience with Rack and Pinion, everything went good. I will refer others to you and have already told many of you. Feel free to use me as a reference,

 

Terry W

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Comments : Just want to thank you for fast and efficient service. Delivery and refund for core fast. In future if I need anything we will call again.

 

Thank you Daniela

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Comments : Just wanted to leave you feedback on my recent purchase. Buying from your website was a breeze. I am very glad that I purchased my new rack from the Rack Doctor! Your customer service is excellent. I had a question about my part and you immediately got back to me with the information I needed. Rack Doctor is definitely a great company to do business with. I would recommend Rack Doctor to anyone.

 

Thanks

Joel Z.

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Doing business with Rack Doctor LLC was fast, easy, and safe!! Thank you Richard.

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Richard

Thanks for the great service and products, my sprinters are driving like new again. Thanks

Doug & Mikki B

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Thank you, you guys saved me a bunch of money. If anybody needs a rack and pinion also I will definitely be recommending them to you guys.

 

Sent from my iPhone 4

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Got it-thanks. The assembly was installed on the 11th and the shop had no concerns and the assembly is functioning smoothly so that is very good-especially after Garcia Infiniti here in ABQ quoted me a factory replacement price of $1745 just for the assembly (yeah, right!). Thank you

Richard

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Thank you Rich. If we ever have to replace steering components again, we will most definetly be contacting Rack Doctor. You can't beat the fast response time

 

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Rich, Thank you very much for helping me get my car back on the racetrack.

 

Service was prompt and professional.

I will continue to recommend people to use Rack Doctor as the 'goto' place.

Thanks

Gary

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Rich: This was fast, easy and effective AND I got money back. Plus, you followed up with correspondence telling me you've refunded the core refund ~ what more could one ask for? Thanks a bunch! One satisfied customer. Very Respectfully,

Brenda D.

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Thank you Richard for the ultra-fast response! I am part of an automotive forum for Car drifting and I will recommend you on the site. Thanks

_________________________________

 

Thank you for providing an outstanding product . I will refer you to all friends

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You were recommended by a friend and the service was as good as he said. Thanks again. Regards, Jim B.

Sent from my iPhone

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Thank you so much for sending my rack out early Thursday so I would have it for the weekend!!!

The unit looked like it was professionally serviced and the included instructions were very helpful. I was able to get it installed last weekend and everything is works flawlessly. No more leaks!

If I ever need a power steering rack in the future Rack Doctor will definitely get my business.

-Scott

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Dear Richard,

 

Yes, thank you it was great experience.

 

Glynn C.

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Yes everything went great. I appreciate doing business with someone as decent and straight as you have been. I'll be sure to recommend you to others.

 

Sent from my iPhone

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Thanks Rich!

The rack is working just like when the car was new, perfect, and of course I will refer business your way. :)

- George L -

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No problem at all Richard. Thanks again for the great deal and the excellent service.

 

Bob

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Superb service. Thanks. Will use again and recommend others to you. Great prices and speedy services with good instructions.

 

Kirby E.

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Comments : Thank you for your assistance in replacing the rack and pinion unit on my 1993 Dodge Dakota Pickup. Your knowledge and expertise was appreciated greatly by me, as i needed the part ASAP. It fit perfectly and was just the right fix for my leaking unit. The price was less than half of what was requested by other sources and it was delivered with 3 days of the order. Thank you Rack Doctor, you guys are terrific !!!!!

Walter L.

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Thank you for your outstanding service

Iris M

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Richard,

Am very pleased with the quality and performance of the Accord rack that you sent me. I could not believe how bad my steering had become, with the old rack. The car now has great steering response, and the motion is very smooth. Thanks for a great product at a great price.

Sincerely,

David N

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Absolutely my new source for Racks!

Paul S.

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Rich,.

The rack you sent me was SO well rebuilt, the shop that did the installation had trouble believing it cost as little as it did! In fact, they asked me for your contact information so that THEY can order racks from you and improve their customer service!

 

Thank you VERY much for a fast and easy transaction, a SUPERBLY quick core charge refund, and the BEST rebuilt rack that the shop had ever seen.

 

Respectfully,

Bryan H

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Absolutely my new source for Racks!

Paul S.

 

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Thanks for the great service, pricing, communications and prompt refund of my core deposit.. I will recommend you to everyone I know (or don't know)  

"5 star rating" Thanks again.,

Grady  

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Delivery was quick, Price was very good & core return was fast .I intend to tell anyone I know of your professionalism.

 

Thanks again

Vern

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My rack is awesome I can't believe the difference in my crx! :) thank you Rack Doctor rich. -

 

Mike from Pa

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Thanks a bunch, it actually went in very well.

 

Wayne

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I was surprised at the quick shipping. The part went in easily with your instruction sheet. I will certainly promote your site. Thank You

Bob S

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Rich Thanks for the prompt service. Everything worked out great! My 89 BMW steering feels like new.  

Tim

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Hi Rich: Just wanted to let you know that I have returned the rack & pinion core to you yesterday via FedEx. You should get it in a day or two. The replacement Rack was perfect! Thank you. You were very helpful throughout the process and the quality of the reman was excellent. Got the car up and running again at a great cost. Sincerely,  

Lee H.

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Thank you guys for outstanding service i purchased a rack two weeks ago and got it two days later... i finally installed it today and man it feels good i will be sending the core back this week..

 

thank you

Robert g

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THANK YOU! I WOULD DEF RECOMMEND YOU TO ALL.

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Thank you, I will definitely refer you to others in the future as well as for my personal jobs.  

CJ

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Absolutely great.

 

Thanks Richard. Car steers way better now! I'll definitely use you again. if the need

arises, and recommend your shop to friends.

 

Jim

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Rich,

Just wanted to tell you I received my rack and pinion in three business days and had it installed same day. Thank you for offering the best price around and fast shipping your company proves best in quality and service. I wanted to write this cause I'm satisfied with the purchase and I have seen others post great things about your company which steered me into trying you out I hope u use this post to do the same for others.

 

thanks again

Donovan m.

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Great to do business with a reputable and responsible company. Thanks it fixed my problem will keep you in mind for future needs

David

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I could not be more pleased! You saved me a ton and everything is perfect.

Mike

 

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Thanks Rack Doctor you guys are great it's a pleasure doing business with you. Julian.

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Rich,

 

My wife shipped the core back to you earlier this afternoon. It is coming via FedEx and should be to you sometime tomorrow. It has been a pleasure doing business with you. I feel that I got a good quality steering rack at a great price. Thanks again.

 

Johnny

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Richard,

 

Thank you for offering such an affordable product. The transaction was smooth and received my rack in a short period of time.

The install was as easy as could be expected and the new rack makes the car drive like its brand new.

 

Thanks again,

Dick

 

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Thank you, you guys are great

 

James

 

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Thanks Richard your services have been great and I will return!

Mike

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Rick, I thank you for your service. The rack went in smoothly and is working perfectly. I would not hesitate to recommend your service to anyone. Sincerely,  

Bob

_________________________________

 

Thank you so much. I am very pleased with my whole experience with Rack Doctor and I will most certainly recommend you. My cousin is a mechanic and was very surprised when I told him what I paid for the rack. He was unable to find one anywhere at the price I paid. Im so happy with my whole experience. Thank you very much! Best Regards

Daphane

 

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I will use rack doctor anytime i need rack parts it has been great dealing with you thank you

 

James

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Hi Richard

I just wanted to thank you for such a wonderful transaction...I must admit I was a little skeptical at first, being that your prices are so affordable. However your steering rack is beyond top quality, your communications VIA emails and phone calls made my buying experience

wonderful.. I will definitely recommend your company to all of my friends and family....Thanks Again.....

 

Leon

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Hi Rich,

I'm very pleased with my steering rack. Dealing with you was fast and easy. Couldn't be happier. Also i had a question while i was installing it and when i made my phone call you answered right away and that is great. I'm going to recommend you to anyone i talk to.

Thanks,

Mike

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you and your business were so knowledgeable friendly informative easy to do business with prompt and priced affordably. THANK YOU Vince

ps: I will refer you to anyone i know in need of your product and services

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Rich-

Thank you! It was wonderful doing business with you. I appreciate the quick responses and timely business.

 

Take Care,

Rebecca

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Richard, thank you for all your help. Fast shipping, great value and a very good part. The transaction was very easy, including the core refund and return shipping. Thank you again,

Brad

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Just to let you know the rack fit perfectly in my wife’s BMW. Thank you so much for allowing me to save some money on this part.

 

Have a great weekend.

Paul

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Rich, my apologies for not being able to return my rack to you sooner, but it is in the mail today. It is my '04 BMW 330ci . The car steers like a DREAM!!! I can't thank you enough. You have a customer for life, and I will refer anyone I know to you. Thank you again...Happy New Year to you, and may it be a happy, healthy, and prosperous one for you. My Best,

Ari

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Hi Richard, Your shop is fast and very easy to work with. I will let you know that the BMW rack you sent if bought new from BMW would have been $1700 with a $500 core charge.  Your cost was almost unbelievable but I have used remanufactured parts before and they are just as good as brand new.  Finding your company was an awesome find and I will definitely pass business your way if I know of anyone in need of a steering rack.

Regards,

Paul

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Great product, Great service and a pleasure to deal with!

 

We will deal with Rack Doctor for our rack and steering gear needs in the future,

 

marc

Classic Car Connection llc

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Thank you l Richard. Your price is great and your service is great

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Indeed it was! I will recommend you to ANYONE who needs their rack replaced!!

 

Thanks, Erik

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Indeed it was! I will recommend you to ANYONE who needs their rack replaced!!Thanks, Erik

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Thanks You – Great doing business with you, I will recommend you to anyone I know that can use your services. Regards Dave

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Thanks so much it was a pleasure. The rack doctor was very helpful, answered all my questions. The shipping and refund process was quick. Sincerely Nancy

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Yes everything went very smooth and a good purchase. I will be sure to recommend you friends. Thanks again Nikki

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Thanks for everything Richard. The rack is perfect!!!!!!

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Thanks, Rich.  It was a pleasure dealing with you. Glad my husband and I found your business online.  Where can I leave feedback on your site? I'd be more than happy to. Kate

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Thanks Rich, It was more than a pleasure doing business with you. And the rack works flawlessly!!!I will sure share my experience with others that may need your services. Best regards,

Luis

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Thank you for your service ...Was very pleased with my rack , and the service that I received. Everything fit and worked the first time.

 

Thanks again

JAMES

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Hi, Richard I received the part weeks ago and its in the car now working perfectly. The core should be on its way back. Thanks so much for your great service. I will defiantly recommend you to anyone I come across that needs a Rack and Pinion. Thanks again and take care.

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Hi Rick!... thank you soo much... I would and i have recommended you to others.. It was a pleasure to do business with you...very professional and very helpful...thanks again...

 

AMy

_________________________________

 

Thank you so much for your service and support. I was so surprised to see the refurbished rack looking like new, and was also pleasantly surprised that we were sent instructions to help with our installation. You were attentive and responsive, and we will definitely refer you to anyone who has a steering need. Thank you again, ~Bonnie

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Richard, Thank you for the professional manner in the way you and Rack Doctor transacts business! It was a pleasure dealing with you and thank you for your help. I will refer you in the future. Sincerely, Ted

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I wanted to you to know it was great doing business with you. Also as a Plant Manager of an auto recycling facility that does in excess of 10mil a annually and having an e-bay dept that generates 80k a month it was refreshing to do business with someone that does it right. I am also a 25 year ASE Master Technician and your instructions for installing and flushing the rack you give are great. You go the extra mile to make sure the customer knows how to do things properly. As you know a lot of e-commerce businesses just jam out products with no regard to customer satisfaction. You packaging was great and you communication was super. I will definitely make the recommendation when given the opportunity.

Again Thanks and Great Job!

Bill

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Thank you guys for everything! I wish doing business on the internet was as easy as you guys made it for me.

 

Once again thanks!

 

Ron.

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Thank you for a fast turn around!

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I noticed that the core deposit has been refunded.  It was a pleasure doing business with you.  You were considerate, efficient and professional.  I will recommend you to others if I have the opportunity.

 

Robert

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Richard,

 

Everything was great. Shipping, communication, everything.

Eric

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Hi Richard, it has been a pleasure working with you and your company. The service was very fast and the quality of the steering unit seams to be top notch. I will leave positive  feedback. Thanks for everything, Bill